This email is being sent to all clients about downtime in our UK DC on Saturday 2nd October 2010 between 00:00 and 08:00 AM GMT. This email will be resent nearer the time as well.
- Our upstream will be enacting procedures for a controlled power outage to our UK location during 00:00 and 08:00 AM GMT. We expect UK based dedicated servers and VPS to be powered down for between 4-8 hours. A link to the upstream announcement can be found at the end of this email.
- During this time the following customer facing services will be unavailable
Support System via email and ticket
Billing System via email and ticket
SolusVM
All UK Based Dedicated and VPS
Our main website
All US based VPS will be active and accessible
As such we will be providing support via the following methods during this outage
Twitter: http://twitter.com/thrustvps
Offsite Email: thrustvps@gmail.com
MSN: support@damnvps.com
We would ask that during this window you only raise ticket for urgent service issues such as offline servers as we do expect to be busy but we will aim to work through any issues as quickly and efficiently as possible. Should you have any questions please reply to this email.
- We will have staff onsite during this time who will be there in case of issues restarting VPS host nodes etc.